Last Updated: 01-08-2026
Thank you for shopping at Justokart. We want you to be completely satisfied with your purchase. If for any reason you are not happy, we are here to help with a clear and fair return and refund process.
This policy applies to all products purchased from Justokart https://justokart.com/
1. Return Window
- You must initiate a return request within 3 calendar days of receiving your order.
- After we approve your return request, you have an additional 7 days to ship the product back to us.
2. Eligibility Criteria for Returns
To be eligible for a return, the product must meet the following conditions:
- The product must be unused, unwashed, and in the same condition as you received it.
- All original tags, labels, and packaging must be intact and included.
- Any free gifts or promotional items received with the product must also be returned.
- Sealed products (such as sanitary items, earphones, or software) can only be returned if the seal is unbroken.
3. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products.
- Perishable goods (e.g., food, flowers, or fresh items).
- Personal hygiene and wellness products (if the seal is opened).
- Digital downloads or software (if already used or downloaded).
- Items purchased during clearance sales (if explicitly marked as non-returnable).
4. Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect product:
- You must notify our customer support team within 24 hours of delivery.
- Please provide clear photos or videos of the product and packaging as evidence.
- In such cases, return shipping costs will be fully covered by Justokart.
5. How to Initiate a Return
Follow these simple steps to return a product:
- Go to our “Contact Us” page or send an email to [support@justokart.com] with your Order ID and the reason for the return.
- Our support team will review your request and issue a Return Merchandise Authorization (RMA) number via email.
- Pack the product securely in its original packaging. Write the RMA number clearly on the outside of the package.
- Ship the product to the address provided in our return confirmation email.
6. Refund Process
- Once we receive and inspect the returned product (quality check), we will process your refund within 5–7 business days.
- The refund will be issued to your original payment method (e.g., credit/debit card, mobile banking, or wallet).
- For mobile banking services (e.g., bKash, Nagad, Rocket), refunds may take an additional 24–48 hours to reflect in your account.
- If the returned product does not meet our eligibility criteria (e.g., used or damaged by the customer), we reserve the right to deny the refund and ship the product back to you at your expense.
7. Return Shipping Costs
- For defective/wrong products: Justokart will bear the return shipping cost.
- For change of mind or other reasons: The customer is responsible for paying the return shipping charges. This cost will not be deducted from your refund; you will need to pay it separately to the courier.
8. Order Cancellation Policy
- You can cancel your order free of charge anytime before the product is shipped.
- Once the product has been shipped, the standard return policy (mentioned above) will apply.
9. Contact Us
If you have any questions about this Return and Refund Policy, please reach out to us:
- Email: support@justokart.com
- Phone: +91 7074764697 / +91 9907417569
- Address: Canning, South 24 Porgonas ,West bengol,743329